The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! From my experience and many others on the web they dont respond. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Been coming here for many years and have always found the staff very pleasant and welcoming. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Verification can help ensure real people write reviews about real companies. In reality this was my experience. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Head office failed to respond to emails! I use both the free weights, machines and also classes. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Here are 8 tips for writing great reviews. It does seem that there are other members who have also not been refunded. We use dedicated people and clever technology to safeguard our platform. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Also, water little bit too cold sometimes. The gym had closed down suddenly in November 2021 and hasn't provided a refund. I choose at this time to cancel our memberships and truGym continued to take money from my account. Totally disgusted with the service offered with no thought or effort of building a customer relationship. 0 star! Anyone can write a Trustpilot review. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Staff are brilliant and very helpful. 2023 Trustpilot, Inc. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Thanks. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. I find I spend more time on looking for the weights I need and connectors rather than actually training! The staff, although minimal, are friendly and helpful. These companies sure know how to work the direct debit magic to help themselves and rip of people. Find out how we combat fake reviews. Friendly staff always happy to help. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Bit apprehensive being a female in my 50s. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service I appreciate that it is a budget gym and the range of equipment is adequate. I would not recommend this gym to anyone. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Find out how we combat fake reviews. why is jason ritter in a wheelchair I am very disappointed that you have emailed me as a new member. It goes against our guidelines to offer incentives for reviews. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Suggested companies are based on peoples browsing tendencies. 14 Customer Service Resume Examples for 2023. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Stockton On Tees - AVOID!! The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Good luck TruGym you are going to need it! Date of experience: 19 February 2018 Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Join the 271 people who've already contributed. 2023 Trustpilot, Inc. All rights reserved. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? So unprofessional. It goes against our guidelines to offer incentives for reviews. No on-duty lifeguard (is this actually legal!!!). Your experience matters. Here are 8 tips for writing great reviews. This gym is great! The floor is never cleaned properly and the water dispenser has mild on it. not enough space for stretching n exercise. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Management ineffective and ambivalent. Find out how we combat fake reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Great equipment and when broken is fixed quickly. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. the gym is very clean, the staff are very friendly and always up for a laugh! The timings of the place are good too accommodate all women there. Companies can ask for reviews via automatic invitations. | Read 21-40 Reviews out of 266 I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. As far as I'm aware non of the members have received refunds on their memberships either. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Staff are mostly friendly and it's well worth a visit. They now refuse to refund monies taken. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. We use dedicated people and clever technology to safeguard our platform. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Dreadful management of memberships Id avoid this company and invest elsewhere! Published on: January 2, 2023. It was ideal as there is a Friday class at 5:30. How many stars would you give TruGym? Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Consistently fail to keep to their own opening and closing times. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. The day before, my payment had been taken. Good day, I have just renewed my contract after 15 months. Companies can ask for reviews via automatic invitations. | Read 241-245 Reviews out of 245 All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. why would you not notify any body ? why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. 2023 Trustpilot A/S. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Companies can ask for reviews via automatic invitations. PREMIUM EQUIPMENT trugym customer service. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. I also send two emails through to them and I never even received an acknowledgement let along a response. Ive been at this gym for nearly 2 years. The number for the centre was not being answered, neither were emails. | Read 61-80 Reviews out of 255 Anyone can write a Trustpilot review. The Gym is crowded all the time. i havent seen the gym manager, i dont know even if she exists, just heard there is one. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. The number for the centre was not being answered, neither were emails. The showers and changing rooms are always clean and warm. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. It goes against our guidelines to offer incentives for reviews. Your experience matters. Joke of a place. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. I went a few times a week and they were welcoming and a great bunch of people. Companies can ask for reviews via automatic invitations. Having booked online, I would have expected an email letting me know. I'm now in the process of seeking legal advice and so far it's looking positive. Same as below - Trugym Bromley closed and didnt refund the lost membership. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The staff are always so friendly, helpful and encouraging when you need it the most. And the price is ok.Over all not impressed with the gym at all. Do you agree with TruGym's TrustScore? It does seem that there are other members who have also not been refunded. We also ensure all reviews are published without moderation. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Required fields are marked *. I was asked if Id like to suspend or cancel my membership. Dont join the gym. HiPlease accept our sincere apologies for the negative experience you've had with truGym. The evening staff are very welcoming and friendlly. This was a friendly gym in Boston Lincolnshire. There were a lot of guys when we went waiting outside. kept it quiet from staff aswell ! Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Absolutely the poorest new customer relationships ever!! There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Needs airing conditioning throughout the gym. | Read 61-80 Reviews out of 267 Bring back Les Mills Body Combat please! The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Generally excellent facilties and equipment though can be a bit busy at times. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. The staff and instructors are lovely and always happy to help. How many stars would you give TruGym? I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. I signed up back in August, waiting absolutely ages for it to open. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I got nothing. Friendly staff. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Complaining to TruGym is difficult. Join the 261 people who've already contributed. the recent cctv cameras introduction is also not only bothering me but most of us who cover. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Don't trust the staff at face value. typical!!!! The only this is that this is an extremely busy gym as it is luton's best ladies only gym. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! We use dedicated people and clever technology to safeguard our platform. Great for all ages, shapes and sizes! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Absolutely flabbergasted of the audacity and attitude she had with me. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I used to be with DW you in Huddersfield then true gym took it over. Amazing staff who always smile when I'm swiping in and are always ready to help. No warning, no contact via letter or email. How many stars would you give TruGym? Here are 8 tips for writing great reviews. Join the 269 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Join the 261 people who've already contributed. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. They are still charging me 6 months later and now have sent me a bill for over 50!!! I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Staff were non empathetic and unhelpful following the incident. There is a sign on the door which states check opening dates on social media. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Awful!!! Verification can help ensure real people write reviews about real companies. The company needs shutting down. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I use both the free weights, machines and also classes. I go to the gym because its an only female gym, however its extremly dirty. Absolutely shocking customer service. trugym customer service. This week i have attended a tone class and a body pump, both were identicle. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. This company doesnt care about its members, its purely about money for these people. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Completely recommend this gym for any women that are looking for a great gym for good value for money. Now they demanding me aggressively to pay 225 bc of THEIR mistake. I then get an email in May saying I would be charged 14 per month. We use dedicated people and clever technology to safeguard our platform. kept it quiet from staff aswell ! The staff are friendly and the gym is very tidy. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. The money left my account and from that date I have never heard anything from them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Don't join this gym. The main reason that I joined is for the Les Mills Combat class. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Trugym Chathamarrrgh!!! Your experience matters. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. This happened on several occasions making me again not really want to use the pool and steam room. Top gym with great facilities and friendly staff that are always willing to provide support and advice. DEFINITELY AVOID TruGym and Harlands. Correction: non-existent customer service. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Here are 8 tips for writing great reviews. The gym in Luton in Parkstreet are forever changing staff . In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Very clean with a good atmosphere and equiptment maintained to high levels. Great gym that everyone feels comfortable and Staff are an asset to the place. Huddersfield gym- horrible service, old gym equipment. | Read 81-100 Reviews out of 267 It has been three weeks and no one has been in touch. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Anyone can write a Trustpilot review. Any attempt to contact head office is ignored. Head office failed to respond to emails! The changing rooms are always clean and the same for the showers! Maybe they could squeeze in another floor mat area near the gym balls. How many stars would you give TruGym? The staff, although minimal, are friendly and helpful. After a few weeks of this i started to get upset. All rights reserved. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. THE WORST customer service i have ever had the misfortune to encounter. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. They are now pursuing me for 234 claiming I never cancelled. Very shocking, and it looks like I'm one of many many cases. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. We also ensure all reviews are published without moderation. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. 0 star! Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Your experience matters. Your experience matters. I find the booking system for classes difficult to work out which is why I havent booked any yet. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. My feed back is that if I could train at another gym early in the morning I would. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! ?TruGym this is unlawful and action is being taken. This gym is great! Awful!!! Other that that-a good gym. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. why would you not notify any body ? The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Les Mills instructors are required to complete updated training twice a year to remain accredited. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Awful!!! Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. However, you are likely to be ignored. Fantastic facilities. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Staff were non empathetic and unhelpful following the incident. Every message I had left was not responded to directly by the manager. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Find out how we combat fake reviews. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) .
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trugym customer service