Already paid-for advance seat reservations can be reimbursed in the following cases: Reimbursements can be requested online at My bookings or via a Lufthansa Service Center. What if one refuses to do so? standard seat, seat in the preferred seating zone, seat with more legroom). I find them a pain, yet a necessary evil at times. Lufthansa points out that it includes one 8kg carry-on bag and snacks with its fare, two offerings that are chargeable in low-cost airlines. Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. You can redeem the award miles you earn for flight awards with our airline partners, which include all Star Alliance partners and other Miles & More airline partners. As with any airline ticket today, you have to think about what you NEED from the flight to determine what your best option is. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. If I book it all on United.com I get a really reasonable price, and can upgrade to economy plus for minimal $$$ on the United flight and cannot get seat assignments on the remaining flights. When people book half a year before their cheap ass ticket and want to block all good seats for free. You can only switch your seat to another seat or at a lower price. Covid is not an excuse to disregard your customers. Im afraid Lufthansa has lost my chose of traveling. On the plane it was obvious that there were many open economy seats. I picked our seats and were given our boarding passes the next day at the airport. Each time the agent reinstated our seats and claimed to associate them with our United reservation. Never again. His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. However, the dynamic changes in medium- or long-haul flights, where the importance of padded seats and hot meals is much more. The hopeful in me is praying that they oversold. Those traveling Economy Light, the base fare, will now be randomly allocated a seat and have to pay to change this. You are not travelling with a small animal in the flight cabin. If you're flying Economy Light, your seat is currently assigned only at check-in. Reminder Wake up call. By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. their Companions). I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Lufthansa is a new RYANAIR. You can book your preferred seat at the same time as the ticket purchase up to a year before departure, or at a later date up to 48 hours before departure at My . Sure, the cheapest ticket on LH is a bit better than the cheapest ticket on FR, but if you go for FR's Regular or Plus fare, the product is better than LH Economy Classic and it usually costs much less. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. Shame on you Luftansa ! Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. :), https://www.lufthansa.com/de/de/economy-light-tarif, (Just above the FAQ and right below the baggage calculator.). So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. While people who decide short notice and pay way more have to sit on the leftover seats.I dont think so. With a 180-degree recline, these seats can become flatbeds. On the day of my flight I also received confirmation for those seats. Any idea whether this will affect FTL/SEN/HON members as well? That seemed odd since I had previously seen them on United. I picked our seats and were given our boarding passes the next day at the airport. I will NOT be flying with you again. Booked on United, connecting in Munich to Lufthansa. You can likewise visit the Lufthansa Airlines site at www.Turkish.com to reserve a spot on the web. Your group booking on lufthansa.com. Heck with them. It appears that things have changed. Not Lufthansa, but I also had this happen with Uniteds codeshare with Turkish. I can see the seating part of the interface, but the link to change seats is gone. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. With hubs in Frankfurt and Munich, Lufthansa flies to nearly 200 destinations across the globe. Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. I'm still peeved that they want $50 per seat to select a seat in premium economy. What happens if you can't produce an entry stamp? Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. seat 3A). How to contact Lufthansa Airlines customer service. Nothing less, nothing more. At 25/$35, Lufthansa's prices are outrageous on a short-hop across Europe and can only be argued for a long-haul service. 2. I've had previous issues similar to Jojo Rabbit's. To do this, find your trip under My Bookings. But that's not what is happening here. Just told me I couldn . Time to leave star alliance and seek for better options. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. I Called Lufthansa to find out. It is usually labeled "Airline Reference Code" or something like that. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. I will wait until tomorrow or so. Lufthansa has unveiled some impressive new seats across all its cabins which will transform the customer experience over the coming years. It was my favourite Airline for many many years. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. The amendment fee entitles the passenger to change their seat to any seat that is still available. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, which either don't offer any food at all, or go bananas with the pricing, hiding behind the "organic" and "premium" stickers. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. Please note that, in this case, the selection can in some circumstances be limited. What gets me is that it sounds like it is still an issue with United codeshares with Lufthansa and LOTI have flown on United iron to Japan many times and there was never any issue, but I don't remember that those were codeshares flying on ANA iron, their codeshare partner. The flight reservation is confirmed (no waiting list bookings). Surprisingly decent food and more than expected. She is very terse and rude and says she needs o deal with another flight. Lufthansa Airlines Booking 844-822-0538 Number is an efficient and convenient way to book flights with Sun . Nothing from Lufthansa so need to check for adjacent seats during check-in (23 hours before departure now) The connecting flight on Lufthansa was OK but my pre flight experience with them informs my future choices. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Well, of course everyones favorite five-star European airline has a new policy: The Economy Light fare on European routes does not include any free advance seat reservations. I *think* United does this as well though it's been a while since I've flown on a UA BE fare. Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. Theyve been getting meaner and meaner and meaner with basically everything. I had to pay $280 US to check one. There are still seats available on the flight you are checking in on. Save money on airfare by searching for cheap flight tickets on KAYAK. You check in for a flight operated by Lufthansa, SWISS or Austrian Airlines. Please contact the provider of the . Or the pre-selection is Wont recommend anyone to fly with LFH. Notably, while Lufthansa has adopted the tactics of its competitors, the fees are drastically higher. Wizz Air baggage allowance 5:52 pm. You can then book or change your place here. Given the tough two years it has had, the carrier now wants to take advantage of returning passengers and maximize the ancillary products it sells. were in the same boat - the closest thing to an explanation I got was that they did it this way to merge passengers who bought on Delta with AF, and they prioritized families with children to ensure they sit together. You make changes to your journey and thus alter your route. Not worth it. WOW ! I will try again within 23 hours of the Munich-Valencia flight and see if anything changes. WTF MAN ? How a great airline became terrible in over 2 years.. LH is really the worst and I say this as a Miles and More Senator who is forced to fly both them and Austrian bc of their dominance in Central Europe. Because you need your AC confirmation number. When I got on the plane, there was somebody in my seat. You are fluent in the German or English language. A) Why are you taking the customers money and giving them front seats, then taking them away when they show up to the gate ? Others too. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. In total, there will be six different business class seat types to choose from, with some including a bed of up to 2.2 metres, a baby bassinet, or extra work and storage space. If you buy a fare that won't allow you to select something in advance, then this of course means a much higher probability of a middle seat if the flight is quite busy. They are operating in a very low level that is a significant liability to the Star Alliance. I say go right ahead. Lufthansas Economy Light fares dont include seat assignments in advance. A month before my flight I called to get the best seats I could with $150 in upgrade seating for two. Lufthansa is an embarrassment to Germany and the Star Alliance. An exemption to the obligation of wearing a face mask can be made on health grounds upon presentation of a negative Covid-19 PCR test result (no more than 48 hours old) alongside the Lufthansa Group form signed by a doctor. If you have any other problems with your Booking, such as not being able to check in online or at the airport, lost baggage, or delays, again, you should contact Lufthansa customer service. They should realise things like the free seat assignment at check in aren't the reason people choose light over classic, but LH over EasyJet. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at Booking your plane ticket on a Sunday, and departing on Friday, could possibly save you money* based on historical data. Our main flght attendant was funny ,seemed to enjoy his work and was professional. Not being frequent plane travelers we thought this was prudent.. Country and language selection; currently. #flyingwhilejewish. But United said I had to pick my seats. Since I posted we have called Lufthansa 4 more times in an effort to resolve our issue. IF you booked on the Lufthansa web site then you need to call Lufthansa to get the PNRs for the other (ta && ta.queueForLoad ? I will avoid Lufthansa in the future as much as possible. So, in sfo I hoped to choose at the airport. What more can you ask for? You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. SAS cancelling Japan flights 5:54 pm. Using your booking code you have access to all your flights. Done with code shares for now and Lufthansa . I just checked in for our light on United and they send me to Lufthansa to reserve seats. Carry out upgrades, receive special access to advance seat Unaware at the time of booking, we wouldn't be able to select seats on a code share. Lufthansa's Economy Light fares don't include seat assignments in advance. 3 times in the last three months when departing FRA for the US the policeman manning passport control has told me they can't find my entry stamp into the EU. Lufthansa Gets Punitive With Economy Light Seat Assignments. If an unforeseen flight disruption results in you needing to be rebooked onto another flight, on which there is no equivalent seat available to you. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. I had to pay $70 to ensure a seat with my husband. This includes wireless charging, Bluetooth connectivity . They know they dont have to try to do anything to attract customers, Im guessing because they (or rather the group) are often the only option that works for many people, especially in secondary European cities. Online seat selection is free of charge from 23 hours before your flight departure. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thanks so much Mr. important. They are never price competitive, never flexible (OS is even worse than LH in that regard), the inflight product in Economy, Premium Economy and Business is subpar and increasingly their aircraft are old and shabby, I flew a 29 year old A320 from VIE to FRA on Friday that was in rough shape interior wise. Thank you all for your replies. I'm going to call Lufthansa and make sure everything is ok, I guess, but I had not having assigned seats. Using your booking code you have access to all your flights. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly crew behaviour etc. Lufthansa Miles & More Program Changes 2024, German Politicians No Longer Get Free Lufthansa Elite Status, Qatar Airways Wants To Buy Lufthansa Stake (But Probably Wont), Please view our advertising policy page for additional details about our partners, Do include a carry-on, the standard food & beverage offerings in economy, and the ability to earn miles and status credits, Dont include seat assignments in advance or refunds; for a fee you can book advance seat assignments and get a checked bag. No. Now the system will automatically assign you a (probably middle) seat, and if you want to change it, youll have to pay. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. I wonder how much they paid to get this 5-star Skytraxx rating, which, quite frankly, has become a complete joke in the industry. Help with Scoot booking 5:28 pm. You can also book a hotel or a rental car directly, or even take out travel insurance. He gets angry at me and closes the door and says no more boarding. I flew with them last month for the first time. Lufthansa planes are getting a major upgrade. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. I couldnt of course. United provided the Lufthansa confirmation with my reservation. So yeah, you can bet that youll most likely be assigned a middle seat, and if you dont want that, you can pay a 25 (or $35) fee for the privilege of being assigned a better seat. No, Lufthansa is not a racist company. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any time before that. Yes, I booked Lufthansa seats (United award) using the procedure outlined above -- get the Lufthansa confirmation number from your reservation on the United website, go on Lufthansa and select your seat. LH seems to have given up any pretention to remain a high quality airline. For some, Im sure this will change the value proposition of Lufthansas Economy Light fares. As Lufthansa described this option up until now: Of course, all the remaining seats can still be selected free of charge once check-in for the relevant flight begins, usually from 23 hours before departure. and then some people (Hallo Lue!) Carriage must be booked and paid for on lufthansa.com or at a travel agency before commencement of travel. Please choose one of the following authentication options. Also, there are negotiations scheduled on the 2/22-23. Lufthansa HON Circle Members and Senators can reserve their seats in advance free of charge irrespective of their travel class. If you need an aisle seat or a checked bag, the savings isnt actual savings once you tack on the required fees. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? For a charge, Economy class passengers can reserve seats in advance depending on their chosen fare or booking class. Please note that the choice is limited under these conditions. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. 5 years ago. Have connected through MUC a few times from non -Schengen countries and no issues at all. In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. Isnt the stamp something they find on their own when they flip through you passport when you depart? >> Have you tried getting the PNR(record locator) for the Brussels (ta && ta.queueForLoad ? They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly Lufthansa has lost its good reputation as it used to be. At least my United Premium Economy seats never changed and my departure is on time Save. KAYAK searches for flight deals on hundreds of airline tickets sites to help you find the cheapest flights. The only way they can get away with such behavior is because they really force people through their hubs. I can perhaps understand it for a basic economy ticket but not for Business Class. If a flight itinerary is changed by Lufthansa, e.g. Now that I live near Dresden, they are the main airline from here but in a week I will be driving to Berlin to take a different airline to New York. Passengers who are HON Circle Members (excl. What are Lufthansas Economy Light fares? Ended up in a middle seat in row 50. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. Arrgh! You do not meet the conditions for sitting in an emergency exit row. reservation as a status customer and benefit from automated check-in. You can also book a hotel or a rental car directly, or even take out travel insurance. Seat . Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. Most people booking a Lite fare are short haul travellers, who wouldnt really mind a middle seat for an hour or two. Multiple seat changes are permitted on the same leg of the trip. With the strike, I am not calling today as they have a warning on the phone that it will be a very long wait. (Yeah I now believe what those Jewish passengers went through with Lufthansa agents at Frankfurt). I had extra time so I waited for them to open. On the plane it was obvious that there were many open economy seats. Shame on them. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. If you dont like your seat, youll have to pay an amendment fee, starting at $35. Welcome to Ryanair no 2. Otherwise Ryanair wins all the time, just carry headphones to avoid on board ads. aisle or window. You will be allocated a seat automatically when checking in. Doesn't BA do the same thing including Business Class? To reserve a spot by telephone, just call the Lufthansa Airlines Reservation Number at 1-844 310-2412. To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. After telling me my earlier assigned seat numbers correctly I was told the reason it dropped was I didn't pay. AC often does not allow advance seat selections for (ta && ta.queueForLoad ? I was one of those die-hard LH fans for many, many years - but I'm done until they stop viewing their passengers as enemies and return to being a customer-centric premium airline. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. Pay attention to the information presented to you. In Economy Class, Lufthansa offers you the option of reserving a seat with extra legroom on almost all types of aircraft. LH is also the preferred airline to fly in to and out of TEL AVIV by (Israeli) religious Jews. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. Update from a booking on Jan25 2022 - Long haul flight from SFO to BLR involving Air Canada and Lufthansa with 2 kids (2 and 9 years). Re: Lufthansa seat reservations are not possible on this flight. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. Heck, I remember being able to get a GT free of charge on the As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. United in Pdx did a fabulous job of getting my bags to Pdx and sending the over 80 miles to my house. I will not fly Lufthansa any more. Klm is was miles and more ahead ,(excuse the pun). At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Posted by Darcy. more, You seem to have JavaScript disabled. I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. A few days ago, I happened to look at my United app and noticed that my wife's seat selection was missing. You are capable of reading and understanding instructions and of complying with the orders of the crew in the event of an emergency. When the checks from Lufty stop coming in. I had to check in, pick seats, and make amendments on two of the airlines with no problem. While frequent flyer and status miles are useful too, Economy Light fares usually only attract a percentage of the usual earnings. LH have been going downhill ever since they got that 5* rating from Skytrax for their renderings of business class seats which dont exist, and then upped the pace of downhill acceleration after the latest government/public-funded bailout. The Lufthansa Reservation Number is +1818^483^0820. standard seat, seat in the preferred seating zone, seat with more legroom). You have to wait your turn based on the type of fare you purchase, and being at the back of the line carries risks that are common sense. Even BA let's you choose a seat 24 hour prior to departure. The amendment fee does not create an entitlement to the selected seat number or category. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. But with this, they will soon be topping the charts. This topic has been closed to new posts due to inactivity. You are willing to provide assistance in the unlikely event of an emergency. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. I was able to upgrade ORD-MUC with miles, but realized my FRA-ORD return is N Class, not upgradable, and we can't select seats until check-in. And yet their pricing still screams full service carrier.. LH has lost its way, the brand positioning is a mess and customer service at all-time lows: They position LH as premium, yet create these ridiculous light fares. The A350s will have three suites with up to four seats each. This is the version of our website addressed to speakers of English in the United States. With the old policy, you could select any empty standard economy seat 24 hours before departure, when check-in opens. Untrue - just flew two international eco light legs with the liberty to choose any seat at check-in. FRA too has become a joke, worse than CDG. At SFO United said I have to see the check 2.2. After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. You can also update your saved preferences, contact and frequent flyer details at any time. Lufthansa, leading the race to the bottom since becoming a "5-star" airline. Advanced seat reservation is available on all Austrian Airlines operated flights for passengers holding an Austrian Airlines flight ticket. The gap between Lufthansa and Ryanair has just narrowed even further. To request the refund, you must call the Service Centre. Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. We are traveling from SFO to Valencia this Tuesday 2/21 . What do you make of Lufthansas Economy Light seating policy change? This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: An advance seat reservation only applies per flight segment. Some credit card benefits pay for travel directly whereas others pay for extra expenses. Sorry, it was such a hassle for you. But with this, they will soon be topping the charts. After the 4th try we are done. Your feedback is important in helping us keep our community safe. of my time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It will be introduced in 2024 on the newly delivered Airbus A350s as part of "Lufthansa Allegris," the airline's new long-haul product.

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