In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. It can help you save $200 OFF on your orders. Its location on this page may change next time you visit. Kay Jewelers needs to revise their gift return policy. What is the difference between natural and lab-created stones? Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. It was 25% off. This complaint was posted by a verified customer. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. I still had the Diamond, so that was to remount & fix the prong. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. How will I know when my order is ready for pick up at my Kay Jewelers store? This is the 2nd employee they have let go that was a wonderful representative. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. They claimed some orders were not able to be cancelled and mine was one of them. Please see our return/exchange policy. We value your privacy. I was told they couldn't resize them, which seemed odd for a 'jewelers'. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! See reviews below to learn more or submit your own review. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. They are the WORST company to deal with for a refund. Of some multiple emails still have gotten nothing back. If you visit the Spring field Mall location, Faviba will take good care of you. This profile has not been claimed by the company. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. <3 my kay.com :), Great service and products. Really on a Sunday? Do not buy from them. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! I will pay a private jeweler to fix the earrings. Purchased a Diamond ring 6 months ago & the center Diamond fell out. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Exchanges can be made at any Kay Jewelers location. Also to let employees know they should not ask personal questions like their social. How to write a complaint about Kay Jewelers? Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. KAY Jewelers offers engraving on select merchandise. If I want to mail a payment , what address should I send it to? The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. The Extended Service . When I brought it in, they said it would be $450 to repair. Go ahead. Kay Jewelers offers engraving on rings. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Sign in to add more and ensure your Favorites will be available on all your devices. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. GO TO kay.com. Thank you, you have successfully subscribed to our newsletter! Shortcut: Press 1, then press 1, the press 0 twice. Shop the latest and enjoy express delivery and free returns today. What are you looking for? I am told to wait 10 to 14 days to see if they can find it? Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Both share the same physical, chemical and visual properties. For a price quote on specific engraving requests, please visit your local KAY Outlet store. In order to start the call, please close this box and then unblock your mic in your browser settings. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. - how come they dont call to let me know? Corporate Phone Number: +1-441-296-5872. KAY Jewelers Accounts are issued by Comenity Bank. Customer Service Technical Support. How can we enhance your Kay experience today? I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Top of the Page, What is Kay Jewelers return and refund policy? Your order will be shipped from kay.com to the Kay store of your choice. This review was chosen algorithmically as the most valued customer feedback. I will never leave my ring in bleach again. Custom designed jewelry is not returnable. I called her desperate to find a band for my wife that was getting discontinued. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. I turned my ring into the kays store on March 9. There can be some limitations, so pay attention. Solitaire engagement rings are the perfect representation of your love and commitment. Sunday: 10 AM 9 PM ET. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Top of the Page, What is your policy regarding conflict diamonds? I mostly enjoyed the shopping experience from here. What address can I use? cart reminders from KAY at the cell number used . "Kay jewelers online service is hot garbage, worst trash ever. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Sign up to receive our free weekly newsletter. Always look forward to see the jewelry. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. We're Available. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Top of the Page, What determines the price of a diamond? Clear Filters. I wish they could be bottled and distributed for anyone doing their job everywhere. 23.8 miles away from Kay Jewelers. Please try again. } She was diligent on researching the best options for me. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. I suggest you find a better place to buy your Jewelry if you want good service. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. She then said she would be escalating to district manager. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. 8:30am - 10:00pm; Tue. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Kay Jewelers has resolved 87 complaints. Kay Jewelers does not sell conflict diamonds. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Unsubscribe easily. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. All of our rings are sized to what has been determined is an average finger size. Our customer service begins with the sale and never ends. White gold is pure gold that is mixed with alloys to give it a white It's time to enjoy your shopping with such a big sale. border-bottom: 4px solid #515666 !important; (Engraving is not available on Kayoutlet.com.). Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Yes, they offer complimentary gift wrapping on all orders. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. If you select a size other than the standard ring size shown, service may be required to adjust it. Please DO NOT SHOP AT KAY'S. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. We went to the Kay Jewelers located in Pentagon Mall. Salary wasn't the greatest. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. enhance your experience. The earrings physically broke on second wear, in February. You're in the right place! Visit Kay to find your dream ring today. If requested, can I have my merchandise gift wrapped at the store? If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. ARPhotography . Since then I've heard nothing from them. MORE+, Save up to 10% OFF on KAY Jewelers items. What is your policy regarding conflict diamonds? I am only giving one star since you have to give a star to do the review. color. I just LOVE MY NEW BEAUTIFUL NEW RING. Phone Number: 1 (800) 527-8029. Useful. What is the difference between white gold and platinum? Top of the Page, If I want to mail a payment , what address should I send it to? Top of the Page, Do you offer any warranties on your merchandise? Their telephone number is (845) 564-2205. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. I am currently a very dissatisfied customer. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Returning your KAY purchase is easy. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? Also apply for our NEW Concierge position for the holiday season. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. An expert can help you narrow down options and find the perfect jewelry. I contacted customer service and they do not have the ability to push the transaction out or expedite. We value your privacy. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. She was very nasty with me and at first refused to listen to the entire situation. Horrible material and so over priced. Initial Kay Jewelers complaints should be directed to their team directly. I still had the Diamond, so that was to remount & fix the prong. Top of the Page, Do all rings come in the same size or are there different sizes available? I had it insured and it appraised almost 30% more than what he paid for it!! This is the WORST business to deal with. You are offered a chance to save up to 10% OFF. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Even though it didn't ship yet I was told they cannot change the city state and zip code. Fun delivery. I've already spoken to the store manager, I do not want to speak to him again. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Style finder: I called and talked to three different managers three different times. As an Amazon Associate, we may earn commissions from qualifying For more information about reviews on ConsumerAffairs.com please visit our Your Jewelry Consultant is ready to talk! Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. We encountered an issue signing you up. Also got a gem of a gift for Mom. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Please see our return/exchange policy. Box 659728. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. Was told it would be expedited and will be issued within 7 days. Really?!? .left-navigation .nav-link a:hover, A ring valued at $599. Top of the Page, Do you offer engraving? Compare Coupons patiently and you may be able to get a 10% OFF. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Claim it and get a lot of features. Compare Coupons patiently and you may be able to get a 10% OFF. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. Saturday: 10 AM 10 PM ET. Recently my boyfriend lost his mother and inherited her belongings. 2023 ForLocations.com All rights reserved. We bought a bracelet and an Opal ring for my daughter as well. Top of the Page, Can I have someone other than me pick up my order? If youd rather exchange your purchase for something new, great! They say I had 60 minutes and denied cancelation. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. 2020 for repair. I came by with my boyfriend to just look around. I have also spoken to customer service at corporate. This is the worst company to order Jewelry through. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Kay Jewelers customer service and expertise. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. She returned my call within an hour. I would also like the diamond replaced based on the diamond guarantee that you offer. Top of the Page, What is the difference between white gold and platinum? The ring came in perfect condition, no scratches or anything. Kay Jewelers provides services in the field of Clothing Accessories - Other. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . Customer care will lie about resolving the issue. Budapest. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. 2023 HotDeals.com, All rights reserved. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . We'll partner with you to find a solution that works with your . I paid approx. Beyond that, he took no responsibility for the monetary loss. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Our content is intended to be used for general information purposes only. Totally understandable. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 TargetCW. This being, because it wasnt inspected. There was no one in the store but workers standing around . Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. 7 days later was told it WASN'T issued and will be in my account in 7 days. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Enter Street Address, City, State or Zip Code. Excellent service. Certain metals such as tungsten and titanium cannot be sized. I just want to trade it in for something else. You just need to follow some tips to get $25 off select merchandise. Sunday: 12 PM 9 PM ET. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. FAQ. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. when you purchase a product that is clicked through one of the outbound Top of the Page, When will my credit card be charged for my in-store pick up? You will be required to sign for your merchandise when you arrive to pick it up. If you select a size other than the standard ring size shown, service may be required to adjust it. What is Kay Jewelers return and refund policy? Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. From warranties to orders, Customer Support can answer all your questions. Use this comments board to leave complaints and reviews about Kay Jewelers. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. The cost of ESP is based on the amount of your jewelry purchase. .main-header .primary-navigation ul li.nav-link.active { What is KAY Outlet's return and refund policy? Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! No, there are no shipping charges applied to orders shipped to a store. I placed an order on December 23 and decided the same day I did not want to make the purchase. read more. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Will I have to pay shipping charges if I request in-store pick up? Let me trade up without spending $450 first. Be the first one to find this review helpful. Learn more A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. You must bring a valid photo ID (such as a driver's license). No, there are no shipping charges applied to orders shipped to a store. One pair was fine. MORE+. Please do NOT purchase a wedding ring or any JEWELRY from this company. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. color: #515666; Grab your savings right now. Copyright 2022 Consumers Unified LLC. I returned the earrings to the store on 2/26. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Kay offers customers credit options to help them finance their purchases. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Date of experience: December 21, 2022. Unfortunately, there are quite a few good reviews about the company's support service. It can help you save $200 OFF on your orders. First of all, check the store website. Click here to get notifications about new complaints of Kay Jewelers. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Our Company Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. That's a $1360 difference. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. a:hover { Always trust Kay Jewelers. If you continue I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. It should NOT be this hard to get my money back. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. 327 Thank you Connie so much. This complaint was posted by a verified customer. I am set to get married in two weeks. } No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Rubies, sapphires and emeralds are precious gemstones. I would have remembered that. We appreciate that you've chosen Kay Jewelers. Set a time to meet online or in-store, and we'll meet you, ready to help. They told me the entire ring should be cashed out because it was unrepairable. Will I have to pay shipping charges if I request in-store pick up? Customer Support Phone Number: 1-800-527-8029. Clarendon House 2 Church Street. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. I am beyond delighted!! We were never notified about the incident. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. I call to have it fixed and was told no. I called them and they told me that they had found and it would take another week to be ready for pick up. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Most orders will arrive within 3-5 business days. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. I will have to take legal action to resolve my claim. #greatcause. Contact us by mail or phone. Kay Jewelers Credit Card Payment Address Well, then I asked to look for a replacement that is the same as the one got lost. It was three rings together. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up.
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kay jewelers customer service