why are tickets available on stubhub but not ticketmaster

No. Facility charges are determined by the venues. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. "A broker is fishing to see what they can get," Cobb said. Great, but HOW?? Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. The study, co-authored by Tadelis and forthcoming in Marketing Science, set out to better understand how drip pricing affects both the quantity and types of ticket purchases through a large-scale, real-world randomized experiment. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. Sat Apr 29 2023 6:30 PM Mercedes-Benz Stadium, Atlanta, Georgia. I can't see my Resale tickets available to buy on the website. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. StubHub acts as a secondary market most of the time. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. Anyone know how I can contact customer support for Ticketmaster? Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. We accept credit card, Apple Pay, and In addition to that, itll also charge an order processing fee. Let them know how you would like to get paid. We want to hear from you. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . Advertisement. All Rights Reserved. Ticketmaster on Tuesday called the demand "historically unprecedented." Due to the high demand for tickets, the prices can rise to seven skies. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. Yes Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. That price tag will get . Not looking for Taylor Swift? "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. Why are tickets available on Stubhub but not Ticketmaster? Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. StubHub will show you a list of available tickets along with the section, row, seat number and price. [79] These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. You should be able to transfer them from your Ticketmaster account. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Fans accessed Taylor Swift tickets this week via a presale offer for Capital One cardholders; those tickets are no longer available. Enter the recipient's first and last name, email address, optional note and phone number. Sorry we couldn't be helpful. The prices can also vary for different locations, for different states, different days, and different timings. Don't show them on your phone. If there are tickets you can afford, buy . That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. Refunds can also be requested within 72 hours of purchasing your tickets. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. We do the research and testing so that you don't have to! As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. Buy and sell your Taylor Swift tickets today. Sign up for the Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. Brooks was born in Tulsa, Oklahoma, in 1962. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. All this makes it easier to search on this website. Get your tickets delivered to your doorstep or print them out. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. As one member said after canceling their seats this sucks!. You can also see all the fees broken down at the checkout. That means you have a much better idea of what you're paying to start with. There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. Does anyone know of another way to get ahold of their support? If you make a purchase through any links on this website, we may get a commission. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. We are changing the way you register and sign-in to the StubHub Community. This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. After the switch, you will enter the email address you use to access the community in order to reset your password. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. Do you ever wish that online ticket booking was less expensive? After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Save my name, email, and website in this browser for the next time I comment. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. Fees of this size are a common source of confusion and ire. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. We may earn small commission from the products mentioned in this post. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. Remember, the receiver's email address must be different to the sender's email address. These are asking prices, not necessarily what fans are paying to score a seat. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. [deleted] 4 yr. ago }. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. But that market may be full of landmines for unwary buyers, experts said. Tickets are 100% guaranteed by FanProtect. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. What is the difference between StubHub and Ticketmaster? Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. It allows you to sell the tickets and transfer them to a new owner. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. The fees are a gouge. Phone support during select hours on weekdays and weekends. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. "A lot of these companies that live month to month or on three-month. Cookie Notice Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. It has a good user interface, and the website is user-friendly. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Ticket prices can be cheaper than face value. Is that normal? For more information, please see our display: none !important; Comprehensive event search feature. 2020 Official Top 5 Review. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. Register yourself with a StubHub account. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). Even for the buyer, searching and doing other movements on their website comes without any charges. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. 7 best ticket site alternatives to Ticketmaster. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Now what you can do is sell them to other people on the same platform. seven seven = .hide-if-no-js { [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Ticketmaster is the "primary" seller of the Taylor Swift tour, for example. Please consider making a one-time contribution to Vox today. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. As this price comparison shows, both services have a wide variety of seats available and are usually . You can transfer as many tickets as you like. Both TicketMaster and StubHub have proprietary applications. Stubhub has a much less flexible return policy. Tickets for concerts and sporting events. Season Ticket Memberships. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. All Rights Reserved. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Data is a real-time snapshot *Data is delayed at least 15 minutes. These results implied that the hidden-fee buyers were misinformed about the total purchase price. Ive already tried calling, using their chat and email. There are exceptions for US Open matches and MLB games. The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. Note: you can edit the price you have entered or you can always delete your listing. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. So, which of the two is trustworthy? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. Having all of this information makes it easier for you to find tickets that match your budget and interest. However, each of the services comes with its own distinct advantages. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. They are ready to deal with multiple currencies. The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. Why can't I sell my tickets through my Ticketmaster account? The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. To put it in short, Ticketmaster has a website that is easy to use. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Only some of my tickets have sold. The company declined to comment.) The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. Select the tickets you'd like to sell and click "Sell." 5. Full refunds from participating venues within 72 hours of ticket purchase. The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas . Your email address will not be published. Ticketmaster Blog. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. Ticketmaster has a website that is easy to use. A-List Members gain access to the best seats and the lowest prices. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. Sat, 17 Jun 2023, 17:00. After clicking on every continue option, itll search for the best available tickets according to your criteria. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. See all 12 articles. why does ticketmaster pay you after the event why does ticketmaster pay you after the event Posted at 01:41h in to avoid accidents, a defensive driver should by In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. Plain and simple, wrote TJ Platt from Arizona. Specify the number of tickets you want to pay for. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? The other half of StubHub users continued to see the all-inclusive prices. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. This tends to be less egregious than the fees imposed by the competition. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. [2022], Ticketmaster vs Live Nation Which One Is Best Option? The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. The cheapest prices and best locations vary depending on the event, so it always helps to check both. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. 3. [2022], Ticketmaster vs Ticketek: Which Is Best For You? Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. Hi! Order processing fees are another type of convenience fee. FanProtect service helps find replacement tickets if something goes amiss. In most cases, tickets aren't issued until 24 hours before the event. Its art. Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again.

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