The company says it "provides a legit, safe and secure platform. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. . You are paid through PayPal after the event occurs. He was quick to answer my questions and quick to book my tickets. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Paid $160 for a single ticket for a show that was rescheduled (twice). We lose as a result of your opportunistic business model. I want my $1,500 back in my bank account. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. I don't expect they are willing to give an apology. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. We'll get you there. Got us a great deal on our tickets love this company. Finally got my tickets and had a great time speaking to the very helpful gentleman. Tickets were electronic via phone. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Here are 8 tips for writing great reviews. I hate what you stand for. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. None of the options worked for us NEVER will I use this company again. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Long story short I never received the parking pass and had to pay in full at the gate. In one order, my tickets arrived via email within an hour or so. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Vivid Seats Review Summary. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Avoid purchasing thru Vivid at all cost. It told me the section of the tickets but not the exact seat numbers. Enjoy reading our tips and recommendations. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Desired outcome: My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Anyone can write a Trustpilot review. So, Vivid seats charged an additional $196. Vivid refused a refund! Save. There was some type of electronic glitch. We have a 100% Buyer Guarantee. Vivid Seats denies these . Repeatedly asked to speak to manager and he refused. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. In my eyes I trully beleive you are a rip off company. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Despite very different reviews, the site is very popular not only in America but also abroad. Our online support team is here to help resolve your concerns. I purchased tickets for the New Edition concert through Vivid Seats. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. He said they can't refund anything because they connect 3rd party sellers. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Read more Comments: 0 Customer service told me they will not help me because I already accepted the tickets. Absolutely disgusting. Vivid Seats is a trusted and reliable way to buy and sell tickets. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Recent customer reviews are positive. ConsumerAffairs is not a government agency. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. For 2 and now the event is selling them for 25$$$!!! He checked several times and assured me that the seats were handicap. I just want the tickets I spent my hard earned money on. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Long story short the ticket transfer did not go smoothly. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Jeremy of Las Vegas, NV Verified Reviewer. The seller sets the ticket price. I bought 2 tickets to Super bowl for my 11 year old son. I have bought tickets through Vivid Seats for two different concerts. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Find out how we combat fake reviews. B. Berlinda G. Today , California. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . I would like to warm people to avoid buying tickets through Vivid Seats. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Get buying tips about Ticket Websites delivered to your inbox. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Scammed!!! Full refund and apology for lack of ticket delivery. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Group tickets DO NOT need to have electronic tickets. If you make a last second purchase, you are putting yourself at risk. Sellers can choose the price for their tickets and modify them at any time. VividSeats has B rating with the BBB.org as of September 2022. We're serious about getting you to the live events that you love. I could not attend. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. The latest review was 2 months ago. Beware. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Desired outcome: Report as inappropriate. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Tickets to Aint to Proud Stage Play in West Palm Beach. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. We believe in full transparency, and strive to ensure our fans are informed. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Chicago Illinois Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). When the tickets never came, I contacted Vivid repeatedly. SO basically, they lied in the e-mail, and lied that replacements were offered. On December 13, 2022, I received the tickets from Vivid. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Most complaints are from ticket billing and delivery issues. With the plethora of ticket resell sites, this is one to avoid. Was not able to get in with those tickets I paid for. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Making sure our fans are able to attend their desired event through us is our top priority. Ive only purchased tickets from this site twice. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Definitely recommend. Purchased parking for the Super Bowl. When I went on their "live chat" to inquire, they didn't respond at first . Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Companies can ask for reviews via automatic invitations. Vivid seats are scammers. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Worst ticket platform that gives two sh*ts about their customers. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Sometimes the choice seems insufficient to customers. How do I determine the seat numbers for a ticket listing? Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. They made me jump through hoops to get my money back. Submit a complaint and get your issue resolved. Dont EVER use vivid seats for any purchases. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I just want the Tickets I spent over 2 thousand of my hard earned money on. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Copyright 2022 Consumers Unified LLC. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. It is never our intention to make our fans feel this way. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. It asked how many tickets I wanted which I selected two. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. 2. bradsaid 1 yr. ago. I then I received an electronic transfer notification which I followed through on. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. I do expect a refund of the differance that the seats should sell for. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. The request was put. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We appreciate you bringing this matter to our attention and will be following up with you again soon. They are aware of this issue. Downgraded Tickets Sent - Not what I paid for. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends These seats sell for $35.00 each. Phoney Company! Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. What are "Email Delivery" and "Instant Download" tickets? Nothing arrived. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. The buyer is responsible for these costs. Vivid Seats is famous for its courtesy calls. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Your trust is important to us. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. 5.5 Total Score. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. 1239964100050. I would never have the paid this amount of money for average seats. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Desired outcome: I do expect a responce and an apology for this overcharge. It was smooth and I didn't have to do all re-ordering process again. We encourage you to reach our to our online support team by sending us DM on social media. Claim your listing for free to respond to reviews, update your profile and manage your listing. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. These were sold from the originator which means there's no reason they couldn't have been refunded. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. A link has directed you to this review. What I received were tickets in Section B, Row N, Seats 147 & 148. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 He was very polite, professional, kind, and made the process very easy! Suite 800. I purchased tickets through you company for the September 11, 2022 Rodeo. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Ticket Listing Information 9. This was an absolute nightmare. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. It goes against our guidelines to offer incentives for reviews. ColPhorbin 1 yr. ago This complaint was posted by a verified customer. This will surely increase the credibility of your complaint. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Could never get the tickets. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] I never used them before but I know many people who have. Ren was very helpful answered my questions and helped me get the tickets I was looking for. 3 for $533.58. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Claim it and get a lot of features. + the only ticket rewards program around. Vivid Seats provides a "100% buyer guarantee." So what happened here? It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Your transaction is secure, and you also get a full refund for canceled events. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Is SeatGeek Legit? This will help us to determine next steps. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Paid over $300 to an event that was postponed minutes before it was scheduled. Never received tickets or a refund let alone even an apology. I was unsure on how this all worked. Lack of preparation and communication from the recruiter for each step of the process. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Read full review of Vivid Seats and 1 comment. No issues at all, would use them again. After setting up a ticket master account my tickets were sent to me. Thank you. I purchased tickets well in advance and the tickets weren't cheap. So I quickly attempted to purchase another ticket. There were no humans to talk to to get my tickets before the event started. They refunded, but I am out 2 nights for the hotel. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Products used:Tickets for an upcoming football game. From over pricing. Vivid nor Ticketmaster seem to care about my issue. The support team was very friendly, knowledgeable about the event, and got me great seats. You advised that you arrived at 7:50 PM. I've had the same issue though my costs aren't that high. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Vivid Seats is as legit as ticketing sites come. Patient, reassuring, and kind -- why I will use this entity again! Ordered tickets for Gary Allan concert last September. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I ordered premium tickets for the orchestra section. Unsubscribe easily. And in checking with the Keillor show I found that the show was not sold out! Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. These people are thieves and liars. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Desired outcome: We are all set now and appreciate her cheerful assistance. I was charged $1, 053.00. Total SCAM! We would like to look further into this for you. I spoke with Carlos A over the phone to purchase my tickets. All I got was a run around, excuses, and finally no response what so ever. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. 1st time user. The 21st was spent on the phone trying to aquire our tickets. Vivid charged me 78 dollars for a 30 dollar ticket. In this guide, I will be reviewing Vivid Seats in detail. Yes, you get great prices on concert tickets because it is a con. The company was founded in 2001. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Explain your situation and why you wish to receive a refund. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. First time using Vivid Seats to get tickets. Mark, your concerns are absolutely matter to us and we certainly value your feedback. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. We would like the opportunity to turn this around for you. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Vivid Seats goal is to safely and securely connect customers with event tickets. My credit card was charged $328.30 that day. My tickets were not released until 1 week before the show. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work.
Madden 22 Breakout Player Requirements,
Consecuencias De Tener Un Hijo De Un Hombre Casado,
Kevin Durant Wingspan In Inches,
Dutchess County Pistol Permit Denied,
Triple Threat Dance Studio Gonzales, La,
Articles V
vivid seats complaints