A reader in a prior column thought $300 had disappeared from an account. o American Express endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Get it back from them when you plan your next trip to San Francisco. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. What a scam! OK to stay in Oakland for visit to San Francisco? Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Clipper cards will hold a maximum of $300. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . EMC `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Then take a long joy ride on Caltrains. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. Riders have 2 options for getting a refund: /Tx BMC ClipperCard is your passport to campus and beyond! For details about how to apply for a refund, download theClipper Cancellation Form. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. 0 0 10.1455 10.364 re o Discover . For more information, including fines, please see Caltrain's fare evasion policy. Credit Card Type (check one): o MasterCard . To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> f endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream It is available for free to eligible university, and hospital employees. What can I do with an online Clipper account? Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. E\i\\ If you have a Go Pass on one of these cards, please contact our office for a replacement card. You can also log in to your regular Clipper account to see your balance and download a transaction history. H*2T0T341f& You must tag your card again when you get off the train. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream If unsuccessful, your Clipper card may be defective or damaged. Choose to stay logged in or to log out. 7) d"W0%Q T Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Choose to stay logged in or to log out. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Skip the side navigation menu and go to the main content. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). f 0.749023 g Roadshow. f endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. However, each Go Pass user will only get two replacements per calendar year. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. /Tx BMC Registering your card protects your card balance and allows you to set up an online account. So take your balance down to $1.50. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. EMC 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. I only pray theyre still there. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). We recommend that you do. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Many of the cards have about $50 on them, but a couple have about $200. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . My spouse, relative, or close friend needs help managing their registered Clipper card. Transit pass refunds are subject to transit agency approval. If youre not paying with Clipper, please see an attendant for information about ticket purchase. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. /Tx BMC 0 0 10.1455 10.364 re f EMC f Pay With Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Where to Use On 24 transit services and more. Include the card number in your description. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Orders will not load if your Clipper card balance is negative. Phone. Clipper is committed to protecting your privacy. If you forget to tag on and/or off, you will be subject to citation. 0.749023 g Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. E\i\\ Minimum monthly payments are required. /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Authorize payment below. What should I do if my card is lost or stolen? HD 0UR K(EP%xg:#6(=VU-zTqwn?p If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. BART will refund tickets with a remaining value greater than $1.00. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. H237402VH2P0P04341Qf& If you are still having trouble with your Go Pass, please contact us at. At your request, we can mail you a new card with your balance restored, typically within 2 business days. /Tx BMC To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. All Access Digital offer for just 99 cents! Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. However, money added since then does not show on the account, as weve not used the cards. EMC I dont think you can get back the basic Suica fee either. endstream endobj 185 0 obj <. The site navigation utilizes arrow, enter, escape, and space bar key commands. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. There is no replacement fee for lost or stolen Go Passes. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. New. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Paper tickets balances cannot be transferred onto a Clipper card. Its also required if you want to set up automatic reloading. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. endstream endobj 224 0 obj <>stream -=9&_j?N3?vjUaFXpJ| EMC 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream safe parking at hotels near Oakland Airport?? How can I manage the account on their behalf? Registering your card protects your card balance and allows you to set up an online account. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. EMC E\\y\F@B.DHR!"g/ Only registered Clipper cards, are available for refunds. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream There is a 50 cent surcharge per trip for paper tickets. If you have a question, please call (510) 464-6841. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. I think you can add value as needed to exit a station, if your balance is insufficient for the journey.
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clipper card balance refund