Part of my frustration is money lost but it's also abt the integrity of the company. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. This is an essential cookie for the website live chat box to function properly. I am beyond angry and disappointed. Hour on Chat and another hour on phone. Had I known seller didn't have tix I never would've purchased. Paid over $550 for two Hangout festival tickets. I called immediately but received the same reply, "No refunds!" It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. I ordered the tickets less than an hour ago. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. September 15, 2021 Make the best possible case for yourself. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. If there is any changes to that, all affected buyers will be notified via email. I agree. On or about May 3, 2021, Defendant announced that it would provide Eligible Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. These cookies track visitors across websites and collect information to provide customized ads. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. They explained to us the person who registered the wristband could show up to the event and claim they lost it. Other sellers may take a case-by-case policy. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. I just hope I get my money refunded. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. All rights reserved. You still ended up with my money, and I never received any value for that. Is Beyonces Tour Another Dynamic Ticket Price Mess? We greatly appreciate our communitys patience and understanding during this extraordinary time.. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. From that StubHub wallet page you can request a refund instead of keeping the credit. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. Many events this past month were canceled. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. I would not take a.) Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. They said outta luck. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. As your event is postponed you are in limbo. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. LIARS!!! No where does it state that you needed to be a student at the school to use these. If I had purchased elsewhere I would have received a full refund! I was told at the door stub hub does this frequently. I listed tickets on Stub Hub for a Broadway show. Their tech team looking into it or b.) They just don't care! The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. Following backlash from customers, the ticketing company responded in a statement this week. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. asks for a code, which i put in, says incorrect code(which came from them). Want to pick up my tickets from a UPS store. The parking pass was sent to me with in 5 mins. You also have the option to opt-out of these cookies. The potential loss of revenue facing Live. Last time I'll probably use StubHub. StubHub has the final decision on whether or not you will receive a refund. Never got my refund from grizzmas July 31st 2021. I have been trying to reach y'all about a refund. Terrible service as solution they've suggested me to sell them again, so fraud other people! Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. That is a great question. Obviously the concert was canceled and I would like my money refunded. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Furthermore, If you have any questions, please do not hesitate to contact us. The cookie is used to store the user consent for the cookies in the category "Performance". Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? I will never use Stub Hub again. I never got any emails about refunds or the fact they canceled the show. Major League baseball canceled the game and StubHub changed its policy. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Necessary cookies are absolutely essential for the website to function properly. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. also the card I used to buy them I no longer have. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. StubHub is a ticket resale and exchange service. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. StubHub is a global marketplace and our policies vary by region, in line with local guidance. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Honor yours. They bought tickets with promise of money back if the event does not occur. Fans outside of North America are defaulted to a refund. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. It is taking Stubhub about 120 days to process refunds. They sold me 2 non-existing tickets and even admitted it by email. I WILL NEVER USE STUB HUB EVER AGAIN. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Help us improve this article with your feedback. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. Very disappointed. Their poor customer service folks! If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I selected a particular date for a Broadway show. I will be filing a formal complaint and will NEVER use stubhub again. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. They still charged me fully for a canceled ticket transaction. I requested refund now, but they didn't reply me yet. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. Otherwise you will receive a voucher for 120% of your purchase price. I'm upset at this it's fraud, Just want your attention. anyone have any advise on how to deal with this? Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. After the switch, you will enter the email address you use to access the community in order to reset your password. Receive a full refund of your purchase 2. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. Also how can stubhub charge me $176 when I never received any money for this purchase. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Just notified by email of event cancellation for Atlanta United vs Orlando. Needless to say, I initiated a dispute over StubHub's transaction. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Tap Tickets in the navigation bar at the bottom. Horrible company. Outside of the US and Canada, fans are defaulted to a refund. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? my bank says 10+ days to get a decision if they will return my money. It is taking Stubhub about 120 days to process refunds. Tickets were either never delivered or arrived late. All Rights Reserved. I got a COUPON worth 120% of my original order. How is this legal for them to keep MY money? Too many other competitors out there doing it differently. Received only one of two tickets in one package. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! UPS delivered my tickets, but now I can't find them. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. I called ticket master and all the floor seats were sold out!! 4.6.2020. The event has been passed, and no new date has been posted. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. StubHub itself admitted no wrongdoing in the settlement. We appreciate your patience. a cash refund, but that cash refunds remained the default. Do not buy tix here! Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. On Feb. 26, StubHub's general counsel was hailing the company's . The credits are valid through the end of 2022. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. If you call Stubhub they insult you and treat you like crap. Overcharged. Should have checked this site first. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I don't know how your company seems to think that 120% is of equal value or better. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. F**ked up situation. Any good news for refund for us regrading clear actionable step to get Coachella refund? Stubhub stole $770 from. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! This website uses cookies to improve your experience while you navigate through the website. Customer service will only take calls for ppl with event in the next 24 hours. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. How to contact the seller. BOSTON . We were able to register one wristband, but not the other. Worst Customer Service Ever. Required fields are marked *. NEVER AGAIN will I use STUBHUB. So now the tickets will not arrive in time for my event. I went to use the credit on my account, and nothing showed up. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. At the event, tickets were discovered to be invalid. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Site says venue will honor original ticket but when i click on view tickets nothing there! The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. I hope we can get refunded. i have tried to call several times but have been on hold >3 hours on 2 occasions. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. After placing me on hold they said, the tech reviewed it and it did show on the website. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. This is so wrong in so many ways yet I don't have a leg to stand on. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. And if you work in corporate you know that everyone has a boss except the CEO. I placed the call today, which is the day after. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. I purchased two tickets listed on site. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! "I finally got a supervisor on the line and he said 'No. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Re: Refund in Progress. Is there any way to find out if its still being processed at all? Was there fraudulent activity with my tickets ? You should only sell what's actually available. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. When we bought these tickets, we had jobs and splurged for a night out. So much for the 100% guarantee. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers.
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stubhub refund policy change