ebay seller doesn t accept returns

You don't accept returns in your policy and the buyer changed their mind about a purchase. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Accept the return:The buyer will send the item back to you for a full refund. It's become so bad that it's the topic of memes and the punchline of jokes. All you had to do was call eBay and it was done. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. This is a good option for low-value items. Learn more about our. Proof that the buyer collected the item Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. If a seller loses a chargeback they may be eligible for payment dispute seller protections. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The seller may exclude original shipping costs from the refund. For returns and exchanges less t Also this makes the process require the buyer send the item back instead of filing a claim. eBay Money Back Guarantee programs on international eBay sites. Select the applicable selling categories. and both eBay and Paypal would still side with them. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Choose the item above to start resolving a return. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. In some cases, your response options may differ. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. And we had to let him. if (document.mmm_fo) document.write ("&mmm_fo=1"); If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Give a full refund The buyer will receive a full refund, and they'll keep the item. If the buyer is responsible, choose your return address from the dropdown menu. IMO as a seller its always better to accept returns, as you then have some control. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Press question mark to learn the rest of the keyboard shortcuts. Buyer's expect returns. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. You have 3 business days to respond to the request and resolve the buyer's issue. Tip In the wrong place? Now I just have to hope he actually sends back the keyboard instead of bricks. Most sellers don't understand this. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Some returns may remain open for up to 35 business days. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. So they can make it sound as the 23 days was trying to help you. You can also open your Returns dashboard and select View return details from beside the item. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. Enter the amount you wish to offer the buyer. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. I received two return requests this evening. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Create a list of items the rule applies to. Give your rule a name and then select Save and turn on. In some cases, eBay may automatically accept the return on the seller's behalf. Also this makes the process require the buyer send the item back instead of filing a claim. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Keep in mind that some returns can remain open for up to 35 business days. This is a good option for low-value items. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery But, yes, you get refunded and get to keep the item as well. Enter the amount you wish to offer the buyer. the seller life. I denied the request, now Im pretty much waiting for negative feedback :(. '&charset='+document.charset : (document.characterSet ? If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. You are the seller. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. The amount he wanted back was pretty much the whole amount once I deducted shipping. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. What in the actully insanity is this? Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. I'm done with Ebay. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. So let me get this straight? Thanks for being honest about this. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. eBay may step in without the buyer asking if there is no valid tracking information available. When a buyer opens a return request, the funds related to the sale may be put on hold. Also a seller you are always going to have bad buyers here and there, its. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Refunds and billing for return shipping costs If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. This can be useful when the buyer isn't completely satisfied with their purchase. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. a part of. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. A few days later I receive a not as described PayPal claim. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? You'll also be responsible for covering return shipping costs. I also sent the manufacturers specifications which show compatibility. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. if (document.context) document.write ("&context=" + escape(document.context)); How to go about returning an item when a seller doesn't accept returns? Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. The item in question is an electronic stabilizer with moving parts and motors. 01:47 PM. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Here you can discuss returns with other members. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Create an account to follow your favorite communities and start taking part in conversations. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Whether you need to accept the return depends on their reason for opening the return. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. If the item is returned used or damaged, you may qualify to issue a partial refund. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . Buyers can always submit a return request, even if your returns policy says you don't accept returns. Select. This isn't working for me. Currency exchange rate applied to refunds. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. if (document.context) document.write ("&context=" + escape(document.context)); I feel that I am being totally screwed. See our Partial refund guidelines for more details. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Well which one is it? If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Extremely frustrating. var m3_u = (location.protocol=='https:'? Should I wait for the seller to contact me? I quit selling on EBay for this reason. You are not alone. Withdrawals may be covered separately by the eBay vault. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Read our article on, Need help with return shipping? You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? Our video below also shows the steps you can take to offer a partial refund on eBay. Tip. Big surprise there. If we're asked to step in to help, we may ask the buyer to return the item to you. No support for sellers in these cases. Both buyers and sellers must meet all applicable return requirements. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. document.write ('&cb=' + m3_r); We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Give a full refund The buyer will receive a full refund. 04-18-2022 Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. I.E. You probably won't win, but if you don't call, the chance of you winning is ZERO. Carefully check the returned item before issuing a refund. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. How is it a benefit? eBay Money Back Guarantee covers most transactions on eBay. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. This is a good option for low-value items. See ourpartial refund guidelines. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Classic Ebay sneak move. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Add a message to the buyer explaining why the refund wasn't full. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. If an item is being returned, the seller is responsible for return shipping. Whats the point of offering sellers the option of not taking returns. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. They say, Buyer beware but what about the sellers? I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. //]]>-->,