At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Are you interested in helping us shape the future of work and life for organizations, people and their families? Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. We reward continuous improvement and encourage you to own your own development. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. See office directory The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. This job is no longer accepting applications. Our people are our greatest assets at Alight Solutions because People Matter! Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Posting id: 823465203. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Get the latest news and information. Benefits start on your first day of employment, Programs & activities that give back to our. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. * Use productivity and quality data & metrics to achieve superior customer service results The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Required Skills. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Customer Care Representative Tasks. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Help us reimagine how people and organizations thrive! disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Type: Full Time Communicating with customers through various channels. We want towelcome you to learn more aboutAlight and our Customer Care team. These teams are a critical component of Alights health care,retirement and HR-delivery services. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. This role requires that qualified candidates must reside in one of the following states: Alight Solutions offers a promising . We are brave in spirit, act decisively, learn quickly and get it done. Benefits . View this and more full-time & part-time jobs in Miami, FL on Snagajob. Find out if you meet the requirements! * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Join our team. 2023 Key Duties & Responsibilities. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Full Time Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. 2023 Qualifications for a job description may include education, certification, and experience. at Alight Solutions. 88 followers . Must be able to work a flexible schedule based upon high call volume needs. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. You will be notified during the hiring process which checks are required by the position. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. It's why we're so driven to connect passion with purpose. Interested in Workday positions? The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Want to receive job alerts for similar jobs? Please enter a Name and Password so you can update your Job Alerts in the future. $50K-$69K Per Year (Glassdoor est.) , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
alight customer care representative job description